SERVICE & SPARE PARTS
OEM-direct field service, on-board inspection, and genuine spare parts for heat exchangers, pressure vessels, and modular skid packages — backed by 15,000 T/year manufacturing capacity and full material traceability.
FIELD SERVICE CAPABILITIES
On-board, on-site, and in-factory service by the engineers who built your equipment.
ON-BOARD MARINE SERVICE
Our service engineers board vessels at port for equipment inspection, performance assessment, and spare parts replacement. Covering titanium heat exchangers, cargo condensers, vaporizers, and cargo heating systems on LPG/LNG/LEG carriers.
ON-SITE COMMISSIONING
Startup supervision and performance testing for skid-mounted packages at petrochemical plants. Includes mechanical completion checks, hydrostatic testing, instrument calibration, and formal handover to operations.
PREVENTIVE MAINTENANCE
Scheduled inspections, performance audits, and condition-based maintenance planning. We review operating data, inspect wear components, and recommend intervention before unplanned downtime occurs.
EMERGENCY RESPONSE
Breakdown support with priority spare parts dispatch and remote diagnostics. Our engineering team provides troubleshooting guidance within 24 hours, with field service deployment as needed.
SPARE PARTS BY PRODUCT LINE
Genuine OEM parts manufactured to original specifications with full material traceability.
HEAT EXCHANGERS
Tube bundles (including titanium), shell-side gaskets, floating head gaskets, baffles, tie rods, spacers, pass partition plates, and expansion joints for TEMA shell-and-tube units.
PRESSURE VESSELS
Manway gaskets, sight glass assemblies, safety valve seats, level gauge components, internal trays, distributor assemblies, and nozzle reinforcement pads.
MODULAR SKID PACKAGES
Instrumentation, control panel components, piping gaskets, valve assemblies, filter elements, and structural fasteners for process and metering skids.
WHY OEM SPARE PARTS
- Original Specifications — Parts manufactured to the same drawings and tolerances as the original equipment
- Material Traceability — Full MTR (Mill Test Reports) and material certificates per ASME / PED requirements
- Classification Approved — Replacement parts meet DNV, CCS, BV, ABS, LR, NK, KR class requirements where applicable
- Fast Identification — Quote by work order number or equipment tag — we keep records of every unit shipped
HOW IT WORKS
From inquiry to resolution — a straightforward service process.
1. INQUIRY
Contact us with your equipment tag number, work order number, or nameplate data. Photos of the affected component help accelerate the process.
2. ASSESSMENT
Our engineering team reviews the original design package, identifies the correct parts or service scope, and confirms lead time and logistics.
3. QUOTATION
Formal quotation with part numbers, material specifications, applicable certificates, and delivery schedule. Spare parts orders require 100% prepayment.
4. DELIVERY & SERVICE
Parts shipped with full documentation (MTR, CoC, packing list). For field service, our engineers arrive with tools, parts, and a defined work scope.
EQUIPMENT COVERED
Service and spare parts available for all Lmart-manufactured equipment lines.
| Product Line | Typical Equipment | Service Scope | Industries |
|---|---|---|---|
| Shell & Tube Heat Exchangers | TEMA BEM/BEU/AES, titanium, duplex, carbon steel | Tube bundle replacement, re-tubing, gasket renewal, hydro-test | Marine, Petrochemical, Food & Beverage |
| Pressure Vessels | ASME U Stamp / PED separators, columns, reactors, accumulators | Inspection, internal component replacement, re-certification support | Oil & Gas, Chemical, Power |
| Modular Skid Packages | Process skids, metering skids, chemical injection skids | Instrument calibration, piping integrity check, control system upgrade | EPC projects, Offshore, Onshore |
MANUFACTURING FACILITY
- 103 mu (68,000 m²) campus in Zhangjiagang
- 35,000 m² + 10,000 m² covered workshop
- 50T × 2 & 32T × 2 overhead cranes
- 300+ staff including certified welders and NDT inspectors
- 15,000 T/year fabrication capacity
CERTIFICATIONS & STANDARDS
- ASME U Stamp (pressure vessels & heat exchangers)
- PED 2014/68/EU (European Pressure Equipment Directive)
- ISO 9001 / ISO 14001 quality & environmental management
- Classification society approvals: DNV, CCS, BV, ABS, LR, NK, KR
- TEMA standards (shell-and-tube heat exchangers)
FREQUENTLY ASKED QUESTIONS
Common questions about Lmart after-sales service and spare parts supply
Can Lmart send engineers to board vessels for on-site inspection?
Yes. Our service engineers can board vessels at port to inspect, maintain, and replace components on Lmart-supplied equipment — including titanium heat exchangers, cargo condensers, vaporizers, and cargo heating systems installed on LPG, LNG, and LEG carriers. We coordinate with ship management companies and classification societies to schedule inspections during port calls.
How do I order spare parts for equipment Lmart manufactured?
Provide your equipment tag number, work order number, or nameplate data (manufacturer serial number). We maintain design records for every unit shipped, so we can identify the exact part specification, material grade, and dimensional tolerances. Photos of the affected component help accelerate the quoting process. Spare parts orders require 100% prepayment.
What is the typical lead time for spare parts?
Standard spare parts (gaskets, fasteners, filter elements) ship within 2–4 weeks. Engineered components (tube bundles, custom internals, vessel internals) typically require 6–10 weeks depending on material procurement and machining complexity. Emergency orders are handled on a case-by-case basis with expedited production scheduling.
Do replacement parts come with material certificates?
All spare parts ship with full documentation including Mill Test Reports (MTR), Certificates of Conformance (CoC), and dimensional inspection reports. For equipment under classification society survey, we provide certificates meeting DNV, CCS, BV, ABS, LR, NK, or KR requirements as applicable.
Can Lmart replace heat exchanger tube bundles?
Yes. We manufacture replacement tube bundles to the original TEMA specifications, including titanium, duplex stainless steel, and carbon steel configurations. The scope covers tube bundle fabrication, tube-to-tubesheet expansion or welding, hydrostatic testing, and full documentation. We can also re-tube existing bundles when only the tubes need replacement.
Can Lmart service equipment manufactured by other companies?
Our service and spare parts program focuses on Lmart-manufactured equipment where we hold the original design records and material certifications. For third-party equipment, we can assess feasibility on a case-by-case basis — particularly for shell-and-tube heat exchangers and pressure vessels where we can reverse-engineer replacement components to ASME or PED standards.
REQUEST SERVICE OR SPARE PARTS
Share your equipment details and service requirements. Our engineering team responds within 24 hours.